We recognize that technology alone can’t solve all your problems. You need the services from an experienced partner who can support you to optimize use of technology and make best use of your online social community.
Our professional services team has the experience in planning, implementing and optimizing social publishing sites. Within the domain of social media, we have managed our own communities as well as our clients.
We combine management consultancy practice, with training, and tailor made workshops to lead your team through the deployment and successful launch phases. Our service starts from clarifying your social media strategy following with structuring and designing, creating and deploying your website, meeting your unique development needs, conducting training and providing technical support.
Strategy Advisory
To succeed with a social media strategy you need more than a technology partner. While the platform is a critical part of your success, your partner can assist you in understanding user behavior, online marketing, and the effective use of interactive multimedia. Our team can support you in defining your social media strategy, your online goals and the pathway toward successfully implementing your site.
Our strategy advisory services include:
- Defining your social media business goals;
- Selecting the zeedna modules that meet your needs;
- Analyzing your current use of social media and aligning that with your upcoming zeedna-based community;
- Defining customization needs;
Implementation: Structure, Configuration & Design
Your social community web presence should align with your business objectives. Our professional services team will help you structure and configure your site to accurately represent your brand and meet your business online objectives.
We take the design process seriously! Our goal is to combine unique designs with good functionality. We apply usability principles to give your community members a visually appealing and engaging experience.
Our implementation is an iterative and collaborative process. We have regular interactions with you to ensure we are on target. Steps include:
- Defining design and structure preferences;
- Design and structure implementation;
- Custom application development;
- Data and content import;
- Testing and feedback collection;
- Going live.
Support
Social media is relatively new; that's certainly the case for its use in business and education in the region. We have worked closely with clients in the past few years to help them ease into an interactive online presence.
Local support is a key factor to the success of a social platform implementation. Once your site goes life our ongoing cooperation and support process taking place.
We support you with:
- Local call center support;
- Email trouble tickets collection;
- Content Management System Training;
- Helping to grow your online community.
Seminars & Workshops
In addition, we offer three basic training workshops for prospects and clients:
- Social Media 101 - Prospects and clients
- Social Media for Social Entrepreneurs - Prospects and clients
- Social Media Site Administration Basics - Prospects and clients
